Refund Policy

A deposit is refundable if you cancel before work starts, minus costs already incurred (research, planning, bought-in assets).

Delivered and approved milestones are not refundable. If a milestone does not meet the agreed brief, we will correct it within the included revision rounds before it is accepted.

Once a project is delivered in full, there is no refund, the remedy for defects is revision within the agreed scope, not a refund.

Ongoing services such as social media management can be cancelled with one month's notice. Prepaid months not yet delivered are refunded pro rata.

Dutch distance-selling rules (Section 6.12B of the Dutch Civil Code) generally do not apply to bespoke services made to your specifications. Where they do apply, we honour the statutory 14-day withdrawal period.

Email hello@dutchcroissant.com with your invoice number and reason. Approved refunds are paid back within 14 days to the original payment method.

Merch orders are covered by the statutory 14-day withdrawal period. Return the item unused and in its original condition; you bear the direct cost of returning it. We refund within 14 days of the returned item reaching us.