Terms of Service

All work starts from a written quote. An engagement begins when you accept the quote in writing (email counts). Quotes are valid for 30 days.

Prices are stated in euros and exclude VAT (btw) unless stated otherwise.

Every quote lists the deliverables, timelines and number of revision rounds included. Work outside that scope is quoted separately before we start it.

The studio may use AI-assisted tools to draft, edit, schedule or report on content. All output is reviewed by a human before delivery, AI is a tool, not a substitute for the agreed result.

A deposit of 30–50% may be due before a project starts. Remaining invoices follow the agreed milestones.

Invoices are payable within 14 days. Late payments accrue statutory interest under Article 6:119 of the Dutch Civil Code, and reasonable collection costs under Article 6:96 may be claimed.

You may cancel before work starts; the deposit is refunded minus any costs already incurred (research, planning, bought-in assets).

Once a milestone is delivered, it is considered accepted and paid for. Cancellation after delivery does not refund completed milestones.

On full payment you receive full rights to the final deliverables for your own commercial use.

The studio retains the right to show the work in its portfolio, website and marketing materials, unless a confidentiality clause is agreed in writing.

Source files, working documents and AI-generated intermediate material remain with the studio and are handed over only if explicitly agreed.

You provide brand assets, approvals and content in the agreed timelines. Delays on your side shift the agreed delivery dates proportionally.

You are responsible for the rights to any material you supply, including music, imagery and people's likeness.

Our total liability for a project is limited to the amount paid for that project, except for intentional misconduct or gross negligence.

We are not liable for indirect or consequential damage, including loss of revenue or goodwill, to the extent permitted by Dutch law.

Dutch law governs every engagement. If a dispute cannot be settled by good-faith negotiation, it is submitted to the competent court of the studio's place of establishment in the Netherlands.

Questions about these terms: hello@dutchcroissant.com.